Lost or damaged orders are frustrating for both customers and businesses; shipping companies often refuse to reimburse anyone when they lose or damage packages, leaving customers upset and small businesses having to pay for the original item, its shipping cost, the replacement item and its shipping cost. In addition, many carriers no longer include any type of insurance on most of their services.
We have partnered with Route packaging insurance to provide shipping security for 98 cents. This covers product loss, theft or damage, and allows you to self-resolve issues in seconds if something goes wrong. If you opt out of Route's insurance, Mighty + Bright cannot be responsible for lost or stolen packages that have a status of delivered.
If your package was returned to us because an incorrect address was provided we can either refund you for the items, excluding shipping costs, or for an additional shipping fee, re-ship the products to the correct address.
If you gave the incorrect shipping address and your order has not yet shipped, please contact email@example.com.